Reference

How we safeguard your legal rights on armada365

Your account, deposits via DANA, OVO, GoPay and QRIS, and personal data are protected under clear terms that apply where local law permits.

Data security & privacyAccount access & withdrawal rightsContact & dispute resolution
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armada365 How we safeguard your legal rights on armada365
REACH OUR LEGAL TEAM

Contact paths for legal questions and account disputes

Live chat support Open live chat from your account dashboard Monday–Friday 09:00–21:00 Jakarta time.
Email escalation Send formal requests—data access, deletion, or dispute notices—to [email protected].
Account settings View and manage your stored data, communication preferences, and account status directly from Settings…
HOW WE HANDLE YOUR TRUST

Security, privacy and your rights inside armada365

Account verification

When you open an account or withdraw funds, we verify your identity through your phone number and email. This protects your account from unauthorized access and ensures only you can withdraw to your DANA, OVO, GoPay or QRIS wallet.

Data storage & encryption

Your personal data is encrypted at rest and in transit using industry-standard protocols. We store your information in secure, backed-up servers located in Indonesia-compliant data centres, separate from our game servers.

Cookie & session tracking

We use session cookies to keep you logged in and functional cookies to remember your preferences. Analytics cookies help us spot suspicious activity and prevent fraud. You can review and adjust cookie settings in your browser or our privacy dashboard.

Data retention & deletion

We keep your account data for the duration of your membership plus 2 years after closure for compliance and dispute resolution. You can request early deletion where local law permits; we will delete non-essential data upon written request within 30 days.

Third-party sharing

We do not sell your data to marketers or brokers. We share payment information only with DANA, OVO, GoPay, QRIS and our payment processor to complete your transaction. Game studios do not receive your personal data; they see only your play session token.

Right to access & request changes

Contact [email protected] to request a full copy of your stored data, correct inaccuracies, or ask for specific information to be removed. We'll respond within 3 business days with your data export or confirmation of the change.

Frequently asked questions about your rights and privacy

We collect your name, email, phone number, and account balance to verify your identity, process your DANA, OVO, GoPay or QRIS deposits, and keep your account secure. We also log your game history and session times to detect fraud and comply with our terms. We do not collect your payment card details; payment providers handle those directly.

We retain your account data for 2 years after closure for dispute resolution, fraud investigation, and legal compliance. During that time, you can still request a data export. After 2 years, inactive accounts are anonymized and archived, then deleted within 90 days.

Yes. Email [email protected] with the subject line 'Data Access Request' and we'll send you a complete export of your stored data—name, email, phone, account activity, balance history, and communications—within 3 business days. The file is encrypted and sent to your registered email.

Contact live chat or email [email protected] immediately with your transaction ID and payment method. We investigate within 2 business days and liaise with your DANA, OVO, GoPay or QRIS provider if needed. We'll update you in writing with findings and any corrective action.

No. Game studios see only your encrypted session token, not your name, email or payment details. We share payment info only with DANA, OVO, GoPay, QRIS and our payment processor to complete transactions. We never sell your data to marketers or data brokers.

Go to Settings → Privacy & Legal in your account dashboard to update your email, phone or communication preferences. To request deletion of specific data or personal identifiers, contact [email protected]. We process deletions within 30 days where local law permits.

Your data is encrypted and stored on secure servers in Indonesia-compliant data centres, physically separate from our game servers. All data in transit is encrypted using TLS 1.2+. We conduct annual security audits and maintain backup copies to prevent loss or unauthorized access.

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