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How armada365 Handles Your Personal Data

Your privacy is a real operational commitment at armada365, not a footnote — every piece of data you share when opening your account, making deposits via DANA, OVO…

Data collected only as neededDANA, OVO, GoPay & QRIS transactions protectedAccount data stored securelyYou can request data deletionIndonesia-based support for privacy queries

Explore the Lobby Read FAQ

What Data We Collect and Why

armada365 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you register an account with armada365, we collect your name, email address, date of birth and contact number solely to verify your identity and process transactions. Payment data — including deposit references from DANA, OVO, GoPay and QRIS — is logged to reconcile your wallet

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history and prevent unauthorised activity. We do not sell your personal information to third parties. Device identifiers and session data are retained for security auditing purposes only, and access to this data is restricted to authorised internal teams. Whether certain data-sharing practices apply to you depends
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on local law, and we adjust our data handling accordingly for Indonesian account holders. Data retention periods are reviewed every twelve months.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT CHANNELS

Reach Us With Any Privacy Question

Our privacy support team is available seven days a week, from 08:00 to 24:00 WIB, to handle data-access requests, correction submissions and deletion enquiries.

HOW WE PROTECT YOU

Six Ways We Keep Your Data Safe

Data security at armada365 is built around specific, auditable practices rather than vague promises.

Encrypted Data Transmission

Every request your browser or app sends to our servers — including account login and DANA or GoPay deposit flows — travels over TLS encryption, making it unreadable to any party in between.

Cookie Controls You Own

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can review and withdraw cookie consent at any time through your browser settings or our on-site cookie panel.

Account Security Steps

Your account requires a verified email address and a strong password at creation. We also offer two-step verification via your registered mobile number — recommended for accounts with active QRIS or OVO wallets linked.

Data Retention Schedule

Transaction logs, including OVO and GoPay references, are retained for up to five years to satisfy financial record-keeping requirements. Non-transactional account data is deleted within 90 days of a verified account closure request.

Third-Party Data Sharing

We share data only with payment processors — DANA, OVO, GoPay, QRIS — and identity-verification providers where strictly required. We do not share your data with advertisers or unrelated commercial partners under any circumstance.

Your Right to Access and Correct

You may request a full copy of the personal data we hold on your account at any time. Corrections to name, contact number or registered payment method can be submitted through Settings → Privacy or via our privacy email address.

Your Privacy Policy Questions, Clearly Answered

These are the questions our account holders ask most often about how we collect, store and manage personal data. If your question is not covered below, contact our support team via live chat between 08:00 and 24:00 WIB and a privacy team member will respond directly.

We collect your name, email address, date of birth, contact number and device identifier at registration. Payment method details — such as your DANA or OVO account reference — are added when you make your first deposit.

We share data only with payment processors such as GoPay, QRIS, DANA and OVO, and with identity-verification providers as required. We do not sell or share your information with advertisers or unrelated commercial organisations.

Financial transaction logs — including deposit and withdrawal records linked to your QRIS or OVO wallet — are retained for up to five years. Non-financial account data is deleted within 90 days of a verified account closure.

Yes. Log in and go to Settings → Privacy to submit a data-access request, or email our privacy team directly. We will compile and deliver your data export within seven business days of verifying your identity.

Submit a deletion request through Settings → Privacy or via our privacy email. Once your identity is verified and any outstanding balance is resolved, we will delete non-mandatory data and confirm completion in writing within 14 days.

We use session cookies to keep your login active and optional analytics cookies to improve page load performance. You can withdraw consent for analytics cookies at any time through the cookie panel in your browser or site settings.

Yes — whether certain data-sharing or retention rules apply to your account depends on local law. We align our data practices with applicable Indonesian data-protection requirements and update this policy whenever regulations change.

How armada365 Handles Your Personal Data

Reach Us With Any Privacy Question

Six Ways We Keep Your Data Safe

Encrypted Data Transmission

Cookie Controls You Own

Account Security Steps

Data Retention Schedule

Third-Party Data Sharing

Your Right to Access and Correct

Your Privacy Policy Questions, Clearly Answered

01 What personal data does armada365 collect when I open an account?

02 Does armada365 share my data with third parties?

03 How long does armada365 keep my transaction history?

04 Can I request a copy of all the data armada365 holds on me?

05 How do I ask armada365 to delete my personal data?

06 Does armada365 use cookies, and can I turn them off?

07 Does Indonesia law affect how armada365 handles my privacy rights?

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