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Your Agreement With armada365 Starts Here

These terms and conditions set out the rules that govern your account, your deposits via DANA, OVO, GoPay or QRIS, and your access to every section of the…

Account Eligibility CriteriaDANA, OVO, GoPay & QRIS Payment RulesWithdrawal Verification StepsAccount Suspension PolicyDispute Resolution Process

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What These Terms Cover and How They Apply

armada365 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

armada365 operates under terms that apply to every account holder where local law permits. These terms govern how you register, how funds move through your account when you transact via DANA, OVO, GoPay or QRIS, and how disputes are handled. Indonesian account holders are subject to

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local financial regulations affecting deposit and withdrawal processing. We update these terms when our services change, and we notify you via the email address on your account before any amendment takes effect. Continued use after the notice period constitutes acceptance. If any clause conflicts with local
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law in your jurisdiction, the local law takes precedence. Questions about specific clauses can be directed to our compliance team via live chat.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT & COMPLIANCE SUPPORT

Reach Us When Terms Raise Questions

Our support team handles terms-related queries seven days a week, from 08:00 to 23:00 WIB.

ACCOUNT SECURITY & DATA HANDLING

How We Protect Your Account and Your Data

Our terms include binding commitments around how we store, use and protect your personal information and account activity.

Data Encryption

All account data, including deposit records from DANA and OVO transactions, is stored under AES-256 encryption. Access is restricted to authorised operations staff only, and logs are audited on a rolling 30-day cycle.

Cookie Policy

We use session and analytics cookies to keep your account login stable and to improve page load times. You can manage cookie preferences inside your account settings under the Privacy tab at any time without affecting your deposit workflow.

Account Security Steps

Two-factor authentication is available to every account holder. Activate it via Settings → Security. We strongly recommend enabling it before your first DANA or GoPay deposit to prevent unauthorised access to your wallet.

Data Retention Schedule

Transaction histories and account logs are retained for five years in line with standard financial record-keeping requirements. After that period, records are deleted unless a dispute is pending, in which case data is held until resolution.

Who to Contact for Data Requests

To request a copy of your stored data or to ask for deletion of non-essential records, email our data team directly with the subject line 'Data Request'. We action verified requests within 14 business days and confirm completion by email.

How to Request Account Changes

Name corrections, email updates or linked payment-method changes require identity verification. Submit your request through live chat or email with a valid government-issued ID. Changes are processed within three business days of verification.

Common Questions About Our Terms and Conditions

These are the questions we hear most often when account holders review the terms. Each answer is specific to how armada365 operates — not generic legal boilerplate. If your question is not covered here, contact us via live chat between 08:00 and 23:00 WIB for a direct clause reference.

The terms take effect the moment you complete account registration and make your first deposit via DANA, OVO, GoPay or QRIS. Continued use of the platform after any published amendment constitutes acceptance of the updated version.

No. We are required to notify you at the email address on your account at least seven days before a material change takes effect. Minor editorial corrections may be applied immediately but are noted in the version changelog accessible in your account dashboard.

Depending on the severity, we may suspend your account pending review or permanently close it. You will receive an email explaining the specific clause breached. You have the right to appeal within 14 days via our compliance email address.

Yes. The payment terms apply equally to DANA, OVO, GoPay and QRIS transactions. Minimum deposit amounts and withdrawal verification steps are the same across all four methods and are documented in Section 4 of the full terms.

The full terms are available at armada365.xyz/terms-conditions/ at all times. You can also request a PDF copy via our compliance email and we will send it to your registered address within one business day.

We share data only with payment processors such as DANA, OVO, GoPay and QRIS to complete your transactions, and with verification partners required for account security checks. We do not sell your data to any marketing or advertising third party.

Disputes are first handled by our internal compliance team within 14 business days. If unresolved, you may escalate to the relevant authority where local law permits. Our support team can provide the correct escalation path for your jurisdiction.

Your Agreement With armada365 Starts Here

Reach Us When Terms Raise Questions

How We Protect Your Account and Your Data

Data Encryption

Cookie Policy

Account Security Steps

Data Retention Schedule

Who to Contact for Data Requests

How to Request Account Changes

Common Questions About Our Terms and Conditions

01 When do these terms and conditions take effect on my account?

02 Can armada365 change the terms without notifying me first?

03 What happens to my account if I breach the terms?

04 Do these terms cover deposits and withdrawals through all supported payment methods?

05 How do I access a copy of the full terms document?

06 Is my personal data shared with third parties under these terms?

07 Who resolves a dispute if I disagree with a terms decision on my account?

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